Easyjet: Quick response. When I found a valid email add...
A Easyjet customer review by GetHuman user ~Little bud from November 24th, 2017
Background on ~Little bud's case
GetHuman: ~Little bud - can you tell our other Easyjet customers when your case took place?
~Little bud: Yes. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Easyjet, and if so, how?
GetHuman: And which of these common Easyjet customer issues best describes the reason you wanted to talk to them?
(Shows ~Little bud a list of common Easyjet problems)
~Little bud: "Change flight" was why I was trying to call.
~Little bud's review of Easyjet customer service
GetHuman: So how would you sum up your experience for GetHuman's Easyjet customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Little bud: Quick response. When I found a valid email address re google search. The one on holiday documents was invalid. Had a small query which was quickly resolved, with a polite email. Excellent service
GetHuman: Let's quantify your experience contacting Easyjet. On a scale of 1 to 5, how easy is it go get help on a Easyjet problem?
~Little bud: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Little bud: I'd give them a one out of five on communication.
GetHuman: And what about Easyjet's ability to quickly and effectively address your problem?
~Little bud: For that I would say one out of five.
GetHuman: And finally- any advice for other Easyjet customers?
~Little bud: Call them early in the day or late. Don't forget any personal or account information you might need for Easyjet to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Little bud taken from his Easyjet customer service problem that occurred on November 21st, 2017.