Edward Jones: Original operator was rude and confrontational...

A Edward Jones customer review by GetHuman user GetHuman-196188 from November 25th, 2017

Background on GetHuman-196188's case

GetHuman: GetHuman-196188 - can you tell our other Edward Jones customers when your case took place?
GetHuman-196188: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Edward Jones, and if so, how?
GetHuman-196188: I used the 314-515-2000 number I found for on the GetHuman Edward Jones customer phone number page I was on: Edward Jones Customer Service Phone Number
GetHuman: And which of these common Edward Jones customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-196188 a list of common Edward Jones problems)
GetHuman-196188: "Get financial advice" was why I was trying to call.

GetHuman-196188's review of Edward Jones customer service

GetHuman: So how would you sum up your experience for GetHuman's Edward Jones customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-196188: Original operator was rude and confrontational. Told me they didn't have an *** number even though I had literally just called it prior to speaking with her.**She transferred me to where I needed to go and the next representative was kind, helpful and accommodating. Talk about night & day.
GetHuman: Let's quantify your experience contacting Edward Jones. On a scale of 1 to 5, how easy is it go get help on a Edward Jones problem?
GetHuman-196188: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-196188: I'd give them a four out of five on communication.
GetHuman: And what about Edward Jones's ability to quickly and effectively address your problem?
GetHuman-196188: For that I would say one out of five.
GetHuman: And finally- any advice for other Edward Jones customers?
GetHuman-196188: Call them early in the day or late. Don't forget any personal or account information you might need for Edward Jones to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-196188 taken from his Edward Jones customer service problem that occurred on November 20th, 2017.

Edward Jones

2.00 of 5 stars | 14 reviews

GetHuman-196188's Edward Jones Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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