Electronic Arts: I set up a case with a game adviser yesterday a...
A Electronic Arts customer review by GetHuman user ~Slightly annoyed customer from November 17th, 2017
Background on ~Slightly annoyed customer's case
GetHuman: ~Slightly annoyed customer - can you tell our other Electronic Arts customers when your case took place?
~Slightly annoyed customer: Yeah. It was middle of the night, on November 10th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows ~Slightly annoyed customer a list of common Electronic Arts problems)
~Slightly annoyed customer: "Dispute a Charge" was why I was trying to contact.
~Slightly annoyed customer's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Slightly annoyed customer: I set up a case with a game adviser yesterday and he was very helpful but when I called to finish my case I sat on hold for about * hour and ** minutes listening to the annoying sims soundtrack... I eventually gave up after I felt like my brain was going to melt from that annoying song... The employees are very patient and helpful it's just the phone services I dislike.
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
~Slightly annoyed customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Slightly annoyed customer: I'd give them a five out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
~Slightly annoyed customer: For that I would say four out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
~Slightly annoyed customer: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Slightly annoyed customer taken from his Electronic Arts customer service problem that occurred on November 10th, 2017.