Electronic Arts: My game sims * double deluxe when I try to inst...
A Electronic Arts customer review by GetHuman user GetHuman-371089 from November 18th, 2017
Background on GetHuman-371089's case
GetHuman: GetHuman-371089 - can you tell our other Electronic Arts customers when your case took place?
GetHuman-371089: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Electronic Arts, and if so, how?
GetHuman: And which of these common Electronic Arts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-371089 a list of common Electronic Arts problems)
GetHuman-371089: "In Game Problem" was why I was trying to contact.
GetHuman-371089's review of Electronic Arts customer service
GetHuman: So how would you sum up your experience for GetHuman's Electronic Arts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-371089: My game sims * double deluxe when I try to install it no matter what code I put in it claims it is invalid. I contacted online tech support. They answered quickly but the reps are incompetent. I was told to install origin so I could install the game without the CD and when I did they told me I had to register some code with a website but wouldn't give me the website. It was basically a trick to get another origin download. I have been chatting with them for * hours now and have gotten nowhere. This is absolutely ridiculous. The rep tried getting me to hang up a few times but I kept her on the line asking questions and now I know why, she was giving me BS answers that she knew wouldn't solve the problem. Incompetence is all I see with this company. If you want to buy their games good luck if you have an issue I will never buy a game of theirs again because of this BS. I cant afford to wait around for hours to solve an issue, not to mention it took me * days to even figure out how to get
GetHuman: Let's quantify your experience contacting Electronic Arts. On a scale of 1 to 5, how easy is it go get help on a Electronic Arts problem?
GetHuman-371089: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-371089: I'd give them a three out of five on communication.
GetHuman: And what about Electronic Arts's ability to quickly and effectively address your problem?
GetHuman-371089: For that I would say four out of five.
GetHuman: And finally- any advice for other Electronic Arts customers?
GetHuman-371089: Call them early in the day or late. Don't forget any personal or account information you might need for Electronic Arts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-371089 taken from his Electronic Arts customer service problem that occurred on November 9th, 2017.