Enterprise Rent-A-Car: I am delighted by the excellent service I rece...
A Enterprise Rent-A-Car customer review by GetHuman user ~Barry from November 26th, 2017
Background on ~Barry's case
GetHuman: ~Barry - can you tell our other Enterprise Rent-A-Car customers when your case took place?
~Barry: Yes. It was morning, on November 16th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~Barry a list of common Enterprise Rent-A-Car problems)
~Barry: "Change a Booking" was why I was trying to call.
~Barry's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Barry: I am delighted by the excellent service I received in the Lanham Maryland Enterprise office. They went out of their way to make my rental pleasant and efficient. They stayed late to check me back in today, and one of them, Herbert, saw me waiting for a cab and said, don't wait for a cab, I will personally drive you to the train station. I am grateful for the personal service I received from your staff, and the only reason I was able to make my train going home to my family was due to your extra effort. Thanks! Barry Temkin
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
~Barry: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Barry: I'd give them a five out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
~Barry: For that I would say two out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
~Barry: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Barry taken from his Enterprise Rent-A-Car customer service problem that occurred on November 16th, 2017.