Enterprise Rent-A-Car: WOW. What a terrible company. Waiting and being...
A Enterprise Rent-A-Car customer review by GetHuman user ~Brian from November 17th, 2017
Background on ~Brian's case
GetHuman: ~Brian - can you tell our other Enterprise Rent-A-Car customers when your case took place?
~Brian: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to Enterprise Rent-A-Car, and if so, how?
GetHuman: And which of these common Enterprise Rent-A-Car customer issues best describes the reason you wanted to talk to them?
(Shows ~Brian a list of common Enterprise Rent-A-Car problems)
~Brian: "Change a Booking" was why I was trying to call.
~Brian's review of Enterprise Rent-A-Car customer service
GetHuman: So how would you sum up your experience for GetHuman's Enterprise Rent-A-Car customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Brian: WOW. What a terrible company. Waiting and being shoved around from person to person only to try to get a reservation out of me. How about a customer service number address just that. Will never book from here again.
GetHuman: Let's quantify your experience contacting Enterprise Rent-A-Car. On a scale of 1 to 5, how easy is it go get help on a Enterprise Rent-A-Car problem?
~Brian: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Brian: I'd give them a five out of five on communication.
GetHuman: And what about Enterprise Rent-A-Car's ability to quickly and effectively address your problem?
~Brian: For that I would say one out of five.
GetHuman: And finally- any advice for other Enterprise Rent-A-Car customers?
~Brian: Call them early in the day or late. Don't forget any personal or account information you might need for Enterprise Rent-A-Car to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Brian taken from his Enterprise Rent-A-Car customer service problem that occurred on November 14th, 2017.