Equifax: Difficult to get a live person, then had to go...
A Equifax customer review by GetHuman user ~Annoyed citizen from November 6th, 2017
Background on ~Annoyed citizen's case
GetHuman: ~Annoyed citizen - can you tell our other Equifax customers when your case took place?
~Annoyed citizen: Yes. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Annoyed citizen a list of common Equifax problems)
~Annoyed citizen: "Fix credit score" was why I was trying to call.
~Annoyed citizen's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Annoyed citizen: Difficult to get a live person, then had to go through ID routine in * different depts. to get account cancelled, after getting billed for * months.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Annoyed citizen: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Annoyed citizen: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Annoyed citizen: For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Annoyed citizen: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Annoyed citizen taken from his Equifax customer service problem that occurred on October 27th, 2017.