Equifax: Gentleman was a bit hard to understrand, but kn...
A Equifax customer review by GetHuman user ~Mike the Spike from November 9th, 2017
Background on ~Mike the Spike's case
GetHuman: ~Mike the Spike - can you tell our other Equifax customers when your case took place?
~Mike the Spike: Yeah. It was afternoon, on November 8th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Mike the Spike a list of common Equifax problems)
~Mike the Spike: "Dispute a Charge" was why I was trying to call.
~Mike the Spike's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mike the Spike: Gentleman was a bit hard to understrand, but knew his job well. Handled my business quick, fast and in a hurry. Thank you Equifax for quality customer service experience.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Mike the Spike: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mike the Spike: I'd give them a two out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Mike the Spike: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Mike the Spike: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mike the Spike taken from his Equifax customer service problem that occurred on November 8th, 2017.