Equifax: Never heard of a company that has a answering s...

A Equifax customer review by GetHuman user GetHuman-230473 from November 26th, 2017

Background on GetHuman-230473's case

GetHuman: GetHuman-230473 - can you tell our other Equifax customers when your case took place?
GetHuman-230473: Yup. It was afternoon, on November 23rd.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman-230473: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-230473 a list of common Equifax problems)
GetHuman-230473: "Locked Account" was why I was trying to call.

GetHuman-230473's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-230473: Never heard of a company that has a answering system service asking for your full social security( that is not talking to a human being. I would never give my full s s number to any company that has that type of service beware
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
GetHuman-230473: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-230473: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
GetHuman-230473: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
GetHuman-230473: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-230473 taken from his Equifax customer service problem that occurred on November 23rd, 2017.

Equifax

3.17 of 5 stars | 638 reviews

GetHuman-230473's Equifax Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Equifax, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Equifax in any way.

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