I called to cancel the Equifax Triple Advantage...
A Equifax customer review by GetHuman user ~NeverEquifax from November 16th, 2017
Background on ~NeverEquifax's case
GetHuman: ~NeverEquifax - can you tell our other Equifax customers when your case took place?
~NeverEquifax: Sure. It was afternoon, on November 12th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~NeverEquifax a list of common Equifax problems)
~NeverEquifax: "Complaint" was why I was trying to call.
~NeverEquifax's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NeverEquifax: I called to cancel the Equifax Triple Advantage today, May **, ****, a product I ordered March **th, ****. The Representative was rude, interrupting me throughout the conversation and was unable to locate my account until ** minutes into the conversation. She provided a false name* Jennifer, and ** minutes into the conversation, after attempting to verify my identification: taking my name * times, my date of birth * times, my address * times and ultimately my credit card number, she was able to verify my identity but unable to process my cancellation request. I asked for a manager and spoke with Chase. He asked for my name twice, address, phone number and stated that I have * profiles with Equifax, I was not listed under the name that I provided. I asked Chase to clarify. He then called me by a different name. I asked if he was looking at incorrect information because I was not the person's name he mentioned. He told me to hold on, placed me on hold and stated that the cancellation w
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~NeverEquifax: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NeverEquifax: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~NeverEquifax: For that I would say one out of five.
GetHuman: And finally- any advice for other Equifax customers?
~NeverEquifax: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~NeverEquifax taken from his Equifax customer service problem that occurred on November 12th, 2017.