Equifax: I was charged twice for the credit score. This...
A Equifax customer review by GetHuman user ~oneoldbear1124 from November 6th, 2017
Background on ~oneoldbear1124's case
GetHuman: ~oneoldbear1124 - can you tell our other Equifax customers when your case took place?
~oneoldbear1124: Yeah. It was late at night, on October 27th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~oneoldbear1124 a list of common Equifax problems)
~oneoldbear1124: "Account access" was why I was trying to call.
~oneoldbear1124's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~oneoldbear1124: I was charged twice for the credit score. This is confirmed on your system, but to get one charge revievised I was asked to mail a copy of the statement to you. This is so stupid I can't believe it. Like I said you have proof of the double billing. As far as I am concerned this is just your way of making it so hard and time consuming a person won't bother.*It would also be really nice if a person could talk to an American, instead of someone trying to talk english---underline trying.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~oneoldbear1124: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~oneoldbear1124: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~oneoldbear1124: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax customers?
~oneoldbear1124: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~oneoldbear1124 taken from his Equifax customer service problem that occurred on October 27th, 2017.