Equifax: It is very frustrating to constanly be put on h...

A Equifax customer review by GetHuman user ~DonnaAndrulat from November 25th, 2017

Background on ~DonnaAndrulat's case

GetHuman: ~DonnaAndrulat - can you tell our other Equifax customers when your case took place?
~DonnaAndrulat: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Equifax, and if so, how?
~DonnaAndrulat: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~DonnaAndrulat a list of common Equifax problems)
~DonnaAndrulat: "Locked Account" was why I was trying to call.

~DonnaAndrulat's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~DonnaAndrulat: It is very frustrating to constanly be put on hold after they have all your personal information.At the end of conversation still not sure if it was Equifax Nothing resolved I had to hold five times give my information to Three diffrent people and all Three conerdicted the other?
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~DonnaAndrulat: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~DonnaAndrulat: I'd give them a three out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~DonnaAndrulat: For that I would say four out of five.
GetHuman: And finally- any advice for other Equifax customers?
~DonnaAndrulat: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~DonnaAndrulat taken from his Equifax customer service problem that occurred on November 22nd, 2017.


3.17 of 5 stars | 638 reviews

~DonnaAndrulat's Equifax Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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