Equifax: The agent that I spoke with could understand ne...
A Equifax customer review by GetHuman user ~Student from November 21st, 2017
Background on ~Student's case
GetHuman: ~Student - can you tell our other Equifax customers when your case took place?
~Student: Sure. It was morning, on November 13th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Student a list of common Equifax problems)
~Student: "Unfreeze Credit" was why I was trying to call.
~Student's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Student: The agent that I spoke with could understand neither what she was doing, nor what I was looking for. I also was unable to understand her heavy accent. It made for a very frustrating experience. I waited for a confirmation number, she gave me the first three digits, then went on to try to sell me the Automatic Credit Report. I declined, and asked once again for a confirmation number. After much confusion and stalling I finally received it. I wanted to confirm with a supervisor to ensure everything was processed correctly, and I was placed on hold for about ** minutes. The supervisor was coherent, and at least understood the information that the agent was attempting to gather. I still don't feel satisfied at all with the overall service however. I elected to give a review after the call was over, and the phone call was ended. No call back either.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Student: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Student: I'd give them a four out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Student: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Student: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Student taken from his Equifax customer service problem that occurred on November 13th, 2017.