Equifax: excellen!!!! Got the information I needed. Been...
A Equifax customer review by GetHuman user ~happy girl from November 10th, 2017
Background on ~happy girl's case
GetHuman: ~happy girl - can you tell our other Equifax customers when your case took place?
~happy girl: Yeah. It was morning, on November 6th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~happy girl a list of common Equifax problems)
~happy girl: "Credit Score Change" was why I was trying to call.
~happy girl's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~happy girl: excellen!!!! Got the information I needed. Been on the phone for more than an hour this morning to no avail, untill I got this number. wait time less then * minute. fantastic.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~happy girl: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~happy girl: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~happy girl: For that I would say three out of five.
GetHuman: And finally- any advice for other Equifax customers?
~happy girl: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~happy girl taken from his Equifax customer service problem that occurred on November 6th, 2017.