Equifax: round, round and round they send you and you ne...
A Equifax customer review by GetHuman user ~Angry face from November 18th, 2017
Background on ~Angry face's case
GetHuman: ~Angry face - can you tell our other Equifax customers when your case took place?
~Angry face: Yes I can. It was morning, on November 17th.
GetHuman: Did you reach out to Equifax, and if so, how?
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
(Shows ~Angry face a list of common Equifax problems)
~Angry face: "Credit Dispute" was why I was trying to call.
~Angry face's review of Equifax customer service
GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Angry face: round, round and round they send you and you never get what you want. Just trying to sell you something.
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~Angry face: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Angry face: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~Angry face: For that I would say five out of five.
GetHuman: And finally- any advice for other Equifax customers?
~Angry face: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Angry face taken from his Equifax customer service problem that occurred on November 17th, 2017.