Equifax: Tried to sell me the instant service to receive...

A Equifax customer review by GetHuman user ~not your business from November 23rd, 2017

Background on ~not your business's case

GetHuman: ~not your business - can you tell our other Equifax customers when your case took place?
~not your business: Yup. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Equifax, and if so, how?
~not your business: I used the 866-640-2273 number I found for on the GetHuman Equifax customer phone number page I was on: Equifax Customer Service Phone Number
GetHuman: And which of these common Equifax customer issues best describes the reason you wanted to talk to them?
Shows ~not your business a list of common Equifax problems
~not your business: "Freeze Credit" was why I was trying to call.

~not your business's review of Equifax customer service

GetHuman: So how would you sum up your experience for GetHuman's Equifax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~not your business: Tried to sell me the instant service to receive in my mail box. I told her that enough people have gotten my money without you taking it too. I'm now on a seven to ten day wait for my report. So much for being a victim of fraud. I will take the other two over this company any day of the week and twice on Sundays!!
GetHuman: Let's quantify your experience contacting Equifax. On a scale of 1 to 5, how easy is it go get help on a Equifax problem?
~not your business: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~not your business: I'd give them a five out of five on communication.
GetHuman: And what about Equifax's ability to quickly and effectively address your problem?
~not your business: For that I would say two out of five.
GetHuman: And finally- any advice for other Equifax customers?
~not your business: Call them early in the day or late. Don't forget any personal or account information you might need for Equifax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~not your business taken from his Equifax customer service problem that occurred on November 18th, 2017.

Equifax

3.17 of 5 stars | 638 reviews
Equifax ReviewsEquifax's Phone NumberAll Equifax contact infoGeneral Equifax customer service info
~not your business's Equifax Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars
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