Expedia will not honor cancellation insurance...
A Expedia customer review by GetHuman user ~jed from November 25th, 2017
Background on ~jed's case
GetHuman: ~jed - can you tell our other Expedia customers when your case took place?
~jed: Sure. It was late at night, on November 23rd.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~jed a list of common Expedia problems)
~jed: "Cancel a reservation" was why I was trying to call.
~jed's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jed: Expedia will not honor cancellation insurance! Do not buy into it! Had a very very bad experience. You would think a company as large as Expedia would have some integrity and make a horrible situation right!*I was left in a hotel room with dried blood on the side of the bath tub, drug dealers in front of the hotel, busted bathroom door where it looked as if someone's head was smashed through the door. Google police reports for this location and there had been a child murdered there, police raids several times, a bomb set in the office of the hotel. Not kidding! I will soon post a YouTube video review of my horrific Expedia experience and how they lacked any willingness to remedy this situation. The bonus was the *** eaten gallon of ice cream in the fridge and The kid face down in handcuffs in the street in front of the hotel. Purchasing Expedia's cancellation insurance will not be honored, don't buy into it!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~jed: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jed: I'd give them a four out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~jed: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~jed: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jed taken from his Expedia customer service problem that occurred on November 23rd, 2017.