Expedia: Family member emergency heart surgery required...
A Expedia customer review by GetHuman user ~brandyrufus from November 21st, 2017
Background on ~brandyrufus's case
GetHuman: ~brandyrufus - can you tell our other Expedia customers when your case took place?
~brandyrufus: Sure. It was afternoon, on November 14th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~brandyrufus a list of common Expedia problems)
~brandyrufus: "Update account information" was why I was trying to call.
~brandyrufus's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~brandyrufus: Family member emergency heart surgery required change in departure of non-refundable ticket. First Expedia agent was being helpful* contacted carrier regarding $*** change fee (said it would be waved), then said she was transferring me to her "supervisor". That's when things fell apart.....he countered the change fee* kept me on hold numerous times* did not offer an schedule*fare information, but guessed it would be higher* etc. etc., then as I was on hold, he e-mailed me *Delta's policy regarding cancelling a non-refundable ticket. When he later came back on the phone, I informed him I wasn't trying to cancel the reservation, just trying to depart ASAP as the family member was in ICU of hospital cardiac care center. He was totally useless, and when I suggested I call the carrier direct, he said that might be a good idea. duh... Why I ever used Expedia instead of booking direct, I'll never know. Never again.
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~brandyrufus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~brandyrufus: I'd give them a one out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~brandyrufus: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~brandyrufus: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~brandyrufus taken from his Expedia customer service problem that occurred on November 14th, 2017.