Expedia: I had a return ticket from Norway to Angola and...
A Expedia customer review by GetHuman user ~Digicat from November 26th, 2017
Background on ~Digicat's case
GetHuman: ~Digicat - can you tell our other Expedia customers when your case took place?
~Digicat: Yes. It was afternoon, on November 17th.
GetHuman: Did you reach out to Expedia, and if so, how?
GetHuman: And which of these common Expedia customer issues best describes the reason you wanted to talk to them?
(Shows ~Digicat a list of common Expedia problems)
~Digicat: "Change Booking" was why I was trying to call.
~Digicat's review of Expedia customer service
GetHuman: So how would you sum up your experience for GetHuman's Expedia customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Digicat: I had a return ticket from Norway to Angola and I needed to change the return date. I had paid $*** extra for the ticket so that it was changeable for a fee. After calling Expedia for * days in a row being on the phone with them for * hour at the time to try to change the ticket theytold me "sorry" it can not be done even though it was written on the ticket that it was changeable. In the end I had to buy a new ticket costing me $ ****. The "we are so sorry" from Expedia is really offensive since in the end it was I as a customer that took a huge loss and the cost for Expedia was zero. I WILL NEVER BOOK WITH THEM AGAIN!!!
GetHuman: Let's quantify your experience contacting Expedia. On a scale of 1 to 5, how easy is it go get help on a Expedia problem?
~Digicat: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Digicat: I'd give them a two out of five on communication.
GetHuman: And what about Expedia's ability to quickly and effectively address your problem?
~Digicat: For that I would say five out of five.
GetHuman: And finally- any advice for other Expedia customers?
~Digicat: Call them early in the day or late. Don't forget any personal or account information you might need for Expedia to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Digicat taken from his Expedia customer service problem that occurred on November 17th, 2017.