Express Scripts: Company has continued to cancel my prescription...
A Express Scripts customer review by GetHuman user ~waterbabe93 from November 20th, 2017
Background on ~waterbabe93's case
GetHuman: ~waterbabe93 - can you tell our other Express Scripts customers when your case took place?
~waterbabe93: Yeah. It was afternoon, on November 16th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~waterbabe93 a list of common Express Scripts problems)
~waterbabe93: "Recover Account" was why I was trying to call.
~waterbabe93's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~waterbabe93: Company has continued to cancel my prescription orders and log it incorrectly, thus leaving me without medicine. I'm forced to use this awful company. I was hoping that with the merge*buyout from Medco to Express Scripts it would get better but it has not. I've even attempted to get better explanation of items on the account, can't get it. I'm better versed in my own insurance benefits and the Express system than their employees are. To make matters worse, when I'm already in pain, because of no meds from their mistake, they chastise me, the customer. Unbelieveable.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~waterbabe93: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~waterbabe93: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~waterbabe93: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~waterbabe93: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~waterbabe93 taken from his Express Scripts customer service problem that occurred on November 16th, 2017.