Express Scripts: I've just recently started the MANDATORY mail o...
A Express Scripts customer review by GetHuman user GetHuman-140932 from November 15th, 2017
Background on GetHuman-140932's case
GetHuman: GetHuman-140932 - can you tell our other Express Scripts customers when your case took place?
GetHuman-140932: Yeah. It was afternoon, on November 14th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-140932 a list of common Express Scripts problems)
GetHuman-140932: "Recover Account" was why I was trying to call.
GetHuman-140932's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-140932: I've just recently started the MANDATORY mail order for long term prescription with Express Scripts*MedCo. It has been a nightmare with this company getting my prescription to me. Aside from not being inform in advance about the mandatory change of mail order medication in result of paying the medication in full price at a local pharmacy. They have been taking longer to ship out my medication than the time that was informed to me by FIVE representatives AND FOUR so called supervisors. Information were told one day and changed the next day and no one was even a bit helpful in solving the situation. As a paying customer, I am not pleased to be lie to on so many occasions regarding my diabete medications. Medications were faxed to them from doctor's office on ******** and still not yet received on ********. After reading so many bad reviews on this company on many other website, why is Express Script*MedCo still in business??? Do they not realize its people's health*lives they are dealing
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
GetHuman-140932: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-140932: I'd give them a three out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
GetHuman-140932: For that I would say four out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
GetHuman-140932: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-140932 taken from his Express Scripts customer service problem that occurred on November 14th, 2017.