Express Scripts: I was able to get through fairly quickly, and t...
A Express Scripts customer review by GetHuman user ~tom9382 from November 11th, 2017
Background on ~tom9382's case
GetHuman: ~tom9382 - can you tell our other Express Scripts customers when your case took place?
~tom9382: Yeah. It was evening, on November 3rd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~tom9382 a list of common Express Scripts problems)
~tom9382: "Recover Account" was why I was trying to call.
~tom9382's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~tom9382: I was able to get through fairly quickly, and the rep quickly cancelled my order when I asked him to, in fact didn't even hesitate. I was forced to use home delivery, but when I mentioned that home delivery was going to cost $*** more a year than local pharmacy pickup for my insulin, they said they will not do anything to lower the cost, or change how often they send the delivery, or accept payment from apidra (as local pharmacies will). I don't have enough cash laying around to pay for my insulin * months at a time, I can only pay for a month at a time right now.. so because they won't help me, now I am left with no insulin and cannot pickup from a local pharmacy. Dont know what to do.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~tom9382: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~tom9382: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~tom9382: For that I would say four out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~tom9382: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~tom9382 taken from his Express Scripts customer service problem that occurred on November 3rd, 2017.