Express Scripts: This is the WORST pharmacy company in the world...
A Express Scripts customer review by GetHuman user ~Lake317 from November 9th, 2017
Background on ~Lake317's case
GetHuman: ~Lake317 - can you tell our other Express Scripts customers when your case took place?
~Lake317: Yes I can. It was evening, on October 30th.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Lake317 a list of common Express Scripts problems)
~Lake317: "Over charge or strange charge" was why I was trying to call.
~Lake317's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Lake317: This is the WORST pharmacy company in the world! They should not be allowed to handle medication period. Their customer service does not even exist, unless you count the insulting way they treat you as a plus. They take WEEKS to process checks transfered thru the internet by my bank. They are incompetent. Even when they say they have received payment, it still will take another * weeks for them to get around to crediting your account so you can receive your medication! Lazy, stupid, untrained people! If you need medication for serious issues, this is NOT the place to get your prescription. I'm up for a class action suite!
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Lake317: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Lake317: I'd give them a two out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Lake317: For that I would say three out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Lake317: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Lake317 taken from his Express Scripts customer service problem that occurred on October 30th, 2017.