Express Scripts: Took $***.** from checking without authorizatio...
A Express Scripts customer review by GetHuman user ~Unhappy Customer from November 8th, 2017
Background on ~Unhappy Customer's case
GetHuman: ~Unhappy Customer - can you tell our other Express Scripts customers when your case took place?
~Unhappy Customer: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Express Scripts, and if so, how?
GetHuman: And which of these common Express Scripts customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common Express Scripts problems)
~Unhappy Customer: "Over charge or strange charge" was why I was trying to call.
~Unhappy Customer's review of Express Scripts customer service
GetHuman: So how would you sum up your experience for GetHuman's Express Scripts customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: Took $***.** from checking without authorization. Refused to refund after order was cancelled * days before shipping. Turn them into your State Attorney General and Insurance Commissioner so they get closed down. Maybe then we can get a decent mail order pharmacy. Rude people work there. Read the internet sites from past employees. Shocking what they are forced to do to people.
GetHuman: Let's quantify your experience contacting Express Scripts. On a scale of 1 to 5, how easy is it go get help on a Express Scripts problem?
~Unhappy Customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a five out of five on communication.
GetHuman: And what about Express Scripts's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say five out of five.
GetHuman: And finally- any advice for other Express Scripts customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Express Scripts to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his Express Scripts customer service problem that occurred on November 2nd, 2017.