Facebook: Cannot hook up as I don't have a microphone. Co...
A Facebook customer review by GetHuman user ~George Meek from November 27th, 2017
Background on ~George Meek's case
GetHuman: ~George Meek - can you tell our other Facebook customers when your case took place?
~George Meek: Yes I can. It was evening, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~George Meek a list of common Facebook problems)
~George Meek: "Can't Receive Code to Reset" was why I was trying to contact.
~George Meek's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~George Meek: Cannot hook up as I don't have a microphone. Could you make it any harder for your Facebook customers to get help? Do you not know that this archaic security is worthless? And makes for problems with old or disabled people?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~George Meek: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~George Meek: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~George Meek: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~George Meek: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~George Meek taken from his Facebook customer service problem that occurred on November 20th, 2017.