Computer only. No help. Facebook pages are not...

A Facebook customer review by GetHuman user GetHuman-133320 from November 24th, 2017

Background on GetHuman-133320's case

GetHuman: GetHuman-133320 - can you tell our other Facebook customers when your case took place?
GetHuman-133320: Yes I can. It was middle of the night, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman-133320: I used the 650-543-4800 number I found for on the GetHuman Facebook customer phone number page I was on: Facebook Customer Service Phone Number
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-133320 a list of common Facebook problems)
GetHuman-133320: "Delete Account" was why I was trying to contact.

GetHuman-133320's review of Facebook customer service

GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-133320: Computer only. No help. Facebook pages are not functiining propwely and are intermittently functiining at best. Thus make it impossible to get any issue resolved lwt always ne to repoet the fact that their web page is broken. I teied corporate and not even those sites will load. I access the net via an Android, I refuse to gwt their app. Is this the teason I am having so much trouble? I don't know. Like I said this is intermittent. Sometime it works sometimes it doesn't.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
GetHuman-133320: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-133320: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
GetHuman-133320: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
GetHuman-133320: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-133320 taken from his Facebook customer service problem that occurred on November 22nd, 2017.

Facebook

1.47 of 5 stars | 2518 reviews

GetHuman-133320's Facebook Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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