Facebook makes all this money and can't hire an...
A Facebook customer review by GetHuman user ~Jessica duffy hay from November 25th, 2017
Background on ~Jessica duffy hay's case
GetHuman: ~Jessica duffy hay - can you tell our other Facebook customers when your case took place?
~Jessica duffy hay: Yes. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Jessica duffy hay a list of common Facebook problems)
~Jessica duffy hay: "Technical support" was why I was trying to contact.
~Jessica duffy hay's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jessica duffy hay: Facebook makes all this money and can't hire anyone to answer the phone calls really I thought they were better than this
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Jessica duffy hay: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jessica duffy hay: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Jessica duffy hay: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Jessica duffy hay: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jessica duffy hay taken from his Facebook customer service problem that occurred on November 23rd, 2017.