Facebook: Hola Buenas Tardes! Era Para decirles, que mi f...
A Facebook customer review by GetHuman user ~Agustin Campaña from November 23rd, 2017
Background on ~Agustin Campaña's case
GetHuman: ~Agustin Campaña - can you tell our other Facebook customers when your case took place?
~Agustin Campaña: Yup. It was morning, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Agustin Campaña a list of common Facebook problems)
~Agustin Campaña: "Recover Hacked Account" was why I was trying to contact.
~Agustin Campaña's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Agustin Campaña: Hola Buenas Tardes! Era Para decirles, que mi fb se ha cerrado, sin ningun motivo, me gustaria decirles que si pueden entrar al facebook de nuevo y verificar bien el problema, ya que no tengo spam ni subo cosas de fuera de lugar. Desde Ya Muchas Gracias Les dejo Mi Correo: *****@***.com
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Agustin Campaña: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Agustin Campaña: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Agustin Campaña: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Agustin Campaña: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Agustin Campaña taken from his Facebook customer service problem that occurred on November 22nd, 2017.