I am beginning to hate facebook! Having no cust...
A Facebook customer review by GetHuman user ~onemadfacebookuser from November 22nd, 2017
Background on ~onemadfacebookuser's case
GetHuman: ~onemadfacebookuser - can you tell our other Facebook customers when your case took place?
~onemadfacebookuser: Yeah. It was morning, on November 13th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~onemadfacebookuser a list of common Facebook problems)
~onemadfacebookuser: "Ads Account Issue" was why I was trying to contact.
~onemadfacebookuser's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~onemadfacebookuser: I am beginning to hate facebook! Having no customer service *****! Im about to delete my account and tell everyone else they should to and make our own social page! Its complete BS that u want me to upload a picture of my id just to get my password! That is invading my privacy and going too far! When I made my account i picked a security question for you to ask me if I lost my password, so why in the heck are you not asking me that question instead of telling me if I dont upload my id then I cant get my password?! Ugh!!! In my opinion, it is because facebook is just becoming a scam. It says my id will be deleted and not used again once I get my bb password fixed, but apparently whoever came up with that brilliant idea needs to find a new job, and preferably one that doesnt involve common sense! Because NO website is ***% safe, no matter how much you want to say it is! Once I send my id to facebook it will be on the internet permanently and somebody is sure to find it. And besides that
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~onemadfacebookuser: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~onemadfacebookuser: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~onemadfacebookuser: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~onemadfacebookuser: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~onemadfacebookuser taken from his Facebook customer service problem that occurred on November 13th, 2017.