Facebook: I tried every sight to get ahold of face book e...
A Facebook customer review by GetHuman user ~kathy donaldson from November 26th, 2017
Background on ~kathy donaldson's case
GetHuman: ~kathy donaldson - can you tell our other Facebook customers when your case took place?
~kathy donaldson: Yes I can. It was middle of the night, on November 25th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~kathy donaldson a list of common Facebook problems)
~kathy donaldson: "Messenger problems" was why I was trying to contact.
~kathy donaldson's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kathy donaldson: I tried every sight to get ahold of face book even callo luck. I always stayed logged in and then all of a sudden I have to change password and cant log in for ** more hours
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~kathy donaldson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kathy donaldson: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~kathy donaldson: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~kathy donaldson: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kathy donaldson taken from his Facebook customer service problem that occurred on November 25th, 2017.