Facebook: Automated, only got one name-one I'm born with...
A Facebook customer review by GetHuman user ~Robin Tracy from November 28th, 2017
Background on ~Robin Tracy's case
GetHuman: ~Robin Tracy - can you tell our other Facebook customers when your case took place?
~Robin Tracy: Yes I can. It was evening, on November 24th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Robin Tracy a list of common Facebook problems)
~Robin Tracy: "Reset Password" was why I was trying to contact.
~Robin Tracy's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Robin Tracy: Automated, only got one name-one I'm born with on my driver's license same on ebay, etsy, gmail, yet facebook says i*s not my name*I can't upload with my old computer, won't let me send copy of my driver's license and no support? I cry foul play
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Robin Tracy: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Robin Tracy: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Robin Tracy: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Robin Tracy: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Robin Tracy taken from his Facebook customer service problem that occurred on November 24th, 2017.