Facebook: It sent me this email when I emailed this addre...
A Facebook customer review by GetHuman user ~PatriciaMarie Ramsey from November 23rd, 2017
Background on ~PatriciaMarie Ramsey's case
GetHuman: ~PatriciaMarie Ramsey - can you tell our other Facebook customers when your case took place?
~PatriciaMarie Ramsey: Yeah. It was afternoon, on November 17th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~PatriciaMarie Ramsey a list of common Facebook problems)
~PatriciaMarie Ramsey: "Account hacked" was why I was trying to contact.
~PatriciaMarie Ramsey's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~PatriciaMarie Ramsey: It sent me this email when I emailed this address. Hi,**You've reached us at a channel that we don't support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to get in touch with us:**https:**www.facebook.com*help**We apologize for the inconvenience.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~PatriciaMarie Ramsey: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~PatriciaMarie Ramsey: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~PatriciaMarie Ramsey: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~PatriciaMarie Ramsey: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~PatriciaMarie Ramsey taken from his Facebook customer service problem that occurred on November 17th, 2017.