Facebook: Absolutely no freaking help at all. Two account...
A Facebook customer review by GetHuman user ~bulldawg barks from November 27th, 2017
Background on ~bulldawg barks's case
GetHuman: ~bulldawg barks - can you tell our other Facebook customers when your case took place?
~bulldawg barks: Yes I can. It was evening, on November 22nd.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~bulldawg barks a list of common Facebook problems)
~bulldawg barks: "Recover Hacked Account" was why I was trying to contact.
~bulldawg barks's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bulldawg barks: Absolutely no freaking help at all. Two accounts shut down and asked to upload personal information to cyber world. Can we say conspiracy ?
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~bulldawg barks: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bulldawg barks: I'd give them a four out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~bulldawg barks: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~bulldawg barks: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bulldawg barks taken from his Facebook customer service problem that occurred on November 22nd, 2017.