Facebook: It was a recorded message stating, no live phon...
A Facebook customer review by GetHuman user ~Pissed off from November 27th, 2017
Background on ~Pissed off's case
GetHuman: ~Pissed off - can you tell our other Facebook customers when your case took place?
~Pissed off: Yes I can. It was afternoon, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Pissed off a list of common Facebook problems)
~Pissed off: "Reset Password" was why I was trying to contact.
~Pissed off's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Pissed off: It was a recorded message stating, no live phone support. To get help,use Facebook, "Help" section and send email and just wait!
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Pissed off: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Pissed off: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Pissed off: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Pissed off: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Pissed off taken from his Facebook customer service problem that occurred on November 20th, 2017.