Facebook: Me ajuda, n***£o sei se **** aqui! mas foi uma...
A Facebook customer review by GetHuman user ~Empresa Empresa from November 24th, 2017
Background on ~Empresa Empresa's case
GetHuman: ~Empresa Empresa - can you tell our other Facebook customers when your case took place?
~Empresa Empresa: Sure. It was afternoon, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Empresa Empresa a list of common Facebook problems)
~Empresa Empresa: "Delete Account" was why I was trying to contact.
~Empresa Empresa's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Empresa Empresa: Me ajuda, n***£o sei se **** aqui! mas foi uma forma de comunicar com voc****s do Face! N***£o sei o porque, est***£o tentando me bloquear, se esta tudo certo, j**** passei o meu celular (**) ********* e at**** a senha...mas fui bloqueado por ** dias de curtir, me libera..estou tudo certo, se eu estiver errado me corrija. Obrigado
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Empresa Empresa: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Empresa Empresa: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Empresa Empresa: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Empresa Empresa: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Empresa Empresa taken from his Facebook customer service problem that occurred on November 19th, 2017.