Facebook: Your customer service is simply despicable. In...
A Facebook customer review by GetHuman user ~Sara Ann Arenson from November 27th, 2017
Background on ~Sara Ann Arenson's case
GetHuman: ~Sara Ann Arenson - can you tell our other Facebook customers when your case took place?
~Sara Ann Arenson: Yeah. It was middle of the night, on November 26th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Sara Ann Arenson a list of common Facebook problems)
~Sara Ann Arenson: "Merge Pages" was why I was trying to contact.
~Sara Ann Arenson's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sara Ann Arenson: Your customer service is simply despicable. In fact, I think your service in general is ghastly. You are frauds and crooks. I don't like your practices, and I will be taking my business elsewhere.**Sara Ann Arenson
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Sara Ann Arenson: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sara Ann Arenson: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Sara Ann Arenson: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Sara Ann Arenson: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sara Ann Arenson taken from his Facebook customer service problem that occurred on November 26th, 2017.