Facebook: i sent ** reports with my ID to recover my hack...
A Facebook customer review by GetHuman user ~Mona Roman from November 24th, 2017
Background on ~Mona Roman's case
GetHuman: ~Mona Roman - can you tell our other Facebook customers when your case took place?
~Mona Roman: Yes. It was evening, on November 20th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~Mona Roman a list of common Facebook problems)
~Mona Roman: "Problem With a Page" was why I was trying to contact.
~Mona Roman's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mona Roman: i sent ** reports with my ID to recover my hacked account but they reply once with a not working link *it is really so bad
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~Mona Roman: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mona Roman: I'd give them a two out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~Mona Roman: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~Mona Roman: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mona Roman taken from his Facebook customer service problem that occurred on November 20th, 2017.