Facebook: it won't leave a number for me to get ahold of...
A Facebook customer review by GetHuman user ~juaquin Sigurani from November 24th, 2017
Background on ~juaquin Sigurani's case
GetHuman: ~juaquin Sigurani - can you tell our other Facebook customers when your case took place?
~juaquin Sigurani: Yes I can. It was afternoon, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~juaquin Sigurani a list of common Facebook problems)
~juaquin Sigurani: "Recover Hacked Account" was why I was trying to contact.
~juaquin Sigurani's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~juaquin Sigurani: it won't leave a number for me to get ahold of somebody to talk to about my account so there's a way that you can call me back at *** **** appreciate it area code *** so its *** *** **** and there's a waiting call me back I appreciate it trying to reinstate my account was just keeps on popping up to? And it's been going on * months now so I would like for somebody call me back its possible thank you??
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~juaquin Sigurani: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~juaquin Sigurani: I'd give them a one out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~juaquin Sigurani: For that I would say three out of five.
GetHuman: And finally- any advice for other Facebook customers?
~juaquin Sigurani: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~juaquin Sigurani taken from his Facebook customer service problem that occurred on November 21st, 2017.