Facebook: machine says they don't offer phone support
A Facebook customer review by GetHuman user ~unhappy user from November 24th, 2017
Background on ~unhappy user's case
GetHuman: ~unhappy user - can you tell our other Facebook customers when your case took place?
~unhappy user: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~unhappy user a list of common Facebook problems)
~unhappy user: "Recover Hacked Account" was why I was trying to contact.
~unhappy user's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unhappy user: machine says they don't offer phone support
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~unhappy user: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unhappy user: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~unhappy user: For that I would say two out of five.
GetHuman: And finally- any advice for other Facebook customers?
~unhappy user: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unhappy user taken from his Facebook customer service problem that occurred on November 21st, 2017.