Facebook: said that at this time telephone support for fa...
A Facebook customer review by GetHuman user ~jennifer wolfe from November 23rd, 2017
Background on ~jennifer wolfe's case
GetHuman: ~jennifer wolfe - can you tell our other Facebook customers when your case took place?
~jennifer wolfe: Yup. It was afternoon, on November 13th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~jennifer wolfe a list of common Facebook problems)
~jennifer wolfe: "Technical support" was why I was trying to contact.
~jennifer wolfe's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jennifer wolfe: said that at this time telephone support for facebook is not available. to go to the help center at facebook.com which is not helpful! utterly ridiculous when you need to talk to a representative to fix your problem.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~jennifer wolfe: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jennifer wolfe: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~jennifer wolfe: For that I would say four out of five.
GetHuman: And finally- any advice for other Facebook customers?
~jennifer wolfe: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jennifer wolfe taken from his Facebook customer service problem that occurred on November 13th, 2017.