Facebook: your help *****. no response, how do i find a...
A Facebook customer review by GetHuman user ~john angius from November 26th, 2017
Background on ~john angius's case
GetHuman: ~john angius - can you tell our other Facebook customers when your case took place?
~john angius: Sure. It was late at night, on November 19th.
GetHuman: Did you reach out to Facebook, and if so, how?
GetHuman: And which of these common Facebook customer issues best describes the reason you wanted to talk to them?
(Shows ~john angius a list of common Facebook problems)
~john angius: "Fraud" was why I was trying to contact.
~john angius's review of Facebook customer service
GetHuman: So how would you sum up your experience for GetHuman's Facebook customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~john angius: your help *****. no response, how do i find a url if i am not a friend of the person who is posting bad comment about my business on facebook. get er done facebook or get it together.
GetHuman: Let's quantify your experience contacting Facebook. On a scale of 1 to 5, how easy is it go get help on a Facebook problem?
~john angius: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~john angius: I'd give them a three out of five on communication.
GetHuman: And what about Facebook's ability to quickly and effectively address your problem?
~john angius: For that I would say one out of five.
GetHuman: And finally- any advice for other Facebook customers?
~john angius: Call them early in the day or late. Don't forget any personal or account information you might need for Facebook to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~john angius taken from his Facebook customer service problem that occurred on November 19th, 2017.