Family Mobile: At the end of May, begging of June we unlocked...
A Family Mobile customer review by GetHuman user ~nilands55s from November 23rd, 2017
Background on ~nilands55s's case
GetHuman: ~nilands55s - can you tell our other Family Mobile customers when your case took place?
~nilands55s: Yes I can. It was afternoon, on November 15th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~nilands55s a list of common Family Mobile problems)
~nilands55s: "Change or cancel service" was why I was trying to call.
~nilands55s's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~nilands55s: At the end of May, begging of June we unlocked the phone and canceled our account. It took * calls to support for them to finally confess that I did in fact close my account, and the phone was not active. Yet I still get bills. Customer support would not help me, but made me send a email request. They seem to want to make it as difficult as possible to fix this. All the support persons where rude and argumentative. All my payment where prepaid, so how can they do this? Beware of the myfamilymobile trap!
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~nilands55s: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~nilands55s: I'd give them a three out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~nilands55s: For that I would say one out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~nilands55s: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~nilands55s taken from his Family Mobile customer service problem that occurred on November 15th, 2017.