I give Family mobile what they deserve: a horri...
A Family Mobile customer review by GetHuman user GetHuman-243650 from November 19th, 2017
Background on GetHuman-243650's case
GetHuman: GetHuman-243650 - can you tell our other Family Mobile customers when your case took place?
GetHuman-243650: Yes I can. It was late at night, on November 15th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-243650 a list of common Family Mobile problems)
GetHuman-243650: "Change or cancel service" was why I was trying to call.
GetHuman-243650's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-243650: I give Family mobile what they deserve: a horrible rating. I have had to call in numerous times to resolve a misapplied payment. That is not rocket science people!!! My bf went in to make a payment & he gave them my old Family mobile * (which was ported over to Cleartalk over * yrs ago). I called Cust. Serv. they said they said they saw the pmt on my old acct, restored service and submitted a tkt. They said if they had any ?'s they would contact me. I thought this was resolved and today my daughter gets a txt message stating we owe double? I call them AGAIN!!!! and the rep Debon stated he was not able to check my old acct unless I new my pin*passcode from * yrs ago!!!! I requested a Supervisor and spoke with Austin and validated the same BS!!!! They informed me to step into the store to get a receipt ( which I threw away thinking this was resolved) and Wal-Mart could not find it. I call Cust. Service again and spoke with Sabrina & she saw my old acct. (w*o asking about the pin*passcod
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
GetHuman-243650: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-243650: I'd give them a one out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
GetHuman-243650: For that I would say five out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
GetHuman-243650: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-243650 taken from his Family Mobile customer service problem that occurred on November 15th, 2017.