Family Mobile: Made payment arrangement,, they didn't take mon...
A Family Mobile customer review by GetHuman user ~THIS COMPANY SUKS from November 19th, 2017
Background on ~THIS COMPANY SUKS's case
GetHuman: ~THIS COMPANY SUKS - can you tell our other Family Mobile customers when your case took place?
~THIS COMPANY SUKS: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~THIS COMPANY SUKS a list of common Family Mobile problems)
~THIS COMPANY SUKS: "Billing issue" was why I was trying to call.
~THIS COMPANY SUKS's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~THIS COMPANY SUKS: Made payment arrangement,, they didn't take money wen they said they wud,, waited later and then wen they did try my bank rejected them bcuz I didn't authorize it on the date they did try,,, then they go bak and try to add and additional ** $ ontop of my bill,, bcuz they didn't do what they wer suppose to do,,, then told me wen I told them all I was paying was wht was owed,, they told me they cudnt guarantee me tht my service wud remain active,,, ther full of ****,, and I'm starting a petition to send to walmarts home office abt dropping the contract to do business with them because allthought walmart has no affiliation with this company, its makes there business look bad aswell
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~THIS COMPANY SUKS: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~THIS COMPANY SUKS: I'd give them a two out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~THIS COMPANY SUKS: For that I would say five out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~THIS COMPANY SUKS: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~THIS COMPANY SUKS taken from his Family Mobile customer service problem that occurred on November 15th, 2017.