Family Mobile: SO MUCH FOR ASKING SOME TO SPEAK ENGLISH. THIS...
A Family Mobile customer review by GetHuman user ~MAD IN MISSOURI from November 25th, 2017
Background on ~MAD IN MISSOURI's case
GetHuman: ~MAD IN MISSOURI - can you tell our other Family Mobile customers when your case took place?
~MAD IN MISSOURI: Yup. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~MAD IN MISSOURI a list of common Family Mobile problems)
~MAD IN MISSOURI: "Billing issue" was why I was trying to call.
~MAD IN MISSOURI's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MAD IN MISSOURI: SO MUCH FOR ASKING SOME TO SPEAK ENGLISH. THIS IS THE WORST COMPANY I HAVE EVER DELT WITH. STILL TRYING TO GET MY PROBLEMS FIXED.
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~MAD IN MISSOURI: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MAD IN MISSOURI: I'd give them a one out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~MAD IN MISSOURI: For that I would say two out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~MAD IN MISSOURI: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MAD IN MISSOURI taken from his Family Mobile customer service problem that occurred on November 23rd, 2017.