Family Mobile: i bought my phone in a walmart in k.c.Missouri...
A Family Mobile customer review by GetHuman user ~unclekidder from November 21st, 2017
Background on ~unclekidder's case
GetHuman: ~unclekidder - can you tell our other Family Mobile customers when your case took place?
~unclekidder: Yeah. It was late at night, on November 14th.
GetHuman: Did you reach out to Family Mobile, and if so, how?
GetHuman: And which of these common Family Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~unclekidder a list of common Family Mobile problems)
~unclekidder: "Account issue" was why I was trying to call.
~unclekidder's review of Family Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's Family Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~unclekidder: i bought my phone in a walmart in k.c.Missouri *AP ****. It was just the little Samsung phone The sale associate told me I would have Internet and phone service for $**.** per month. I later found out this was a lie since this litte phone had internet on it but this family mobile service plan did not give service to this type of phon e!!!!!!!!!!!!!! ON the *th of April I left for the country of Honduras and the LAST TIME I USED THE PHONE WAS IN MATAMORAS MEXICO ON APRIL THE *TH. I FULLY CHARGE THE PHONE THE **RD. I LEFT HONDURAS THE **TH OF APRIL BY BUS. WHEN I GOT TO MATAMORAS MEXICO, I TURNED THE PHONE BACK ON AND IT SAID LOW BATTERY. I PLUGGED IN THE CHARGER AND IT WOULD NOT CHARGE. I THINK WALMART STARTED THIS NEW COMPANY OF FAMILY MOBILE SERVICE, THEN BOUGHT THOUSANDS OF THES SAMSUNG PHONES FROM T-MOBILE WETHER THEY WERE NEW OR RECONDITIONED AND PUT THEM IN THE BOXES YOU FINE IN THE WALMART STORES!!!!!!!!!!!!!! THE PHONE I BOUGHT WAS PROBABLY A RETUNED TO T-MOBILE WITH P
GetHuman: Let's quantify your experience contacting Family Mobile. On a scale of 1 to 5, how easy is it go get help on a Family Mobile problem?
~unclekidder: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~unclekidder: I'd give them a one out of five on communication.
GetHuman: And what about Family Mobile's ability to quickly and effectively address your problem?
~unclekidder: For that I would say two out of five.
GetHuman: And finally- any advice for other Family Mobile customers?
~unclekidder: Call them early in the day or late. Don't forget any personal or account information you might need for Family Mobile to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~unclekidder taken from his Family Mobile customer service problem that occurred on November 14th, 2017.