I have an issue with Famous Footwear
A Famous Footwear customer review by GetHuman user GetHuman-bethelle from December 8th, 2017
Background on GetHuman-bethelle's case
GetHuman: GetHuman-bethelle - can you tell our other Famous Footwear customers when your case took place?
GetHuman-bethelle: Yeah. It was middle of the night, on December 1st.
GetHuman: Did you reach out to Famous Footwear, and if so, how?
GetHuman: And which of these common Famous Footwear customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-bethelle a list of common Famous Footwear problems)
GetHuman-bethelle: "Cancel order" was why I was trying to call.
GetHuman-bethelle's review of Famous Footwear customer service
GetHuman: So how would you sum up your experience for GetHuman's Famous Footwear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-bethelle: I have an issue with Famous Footwear
GetHuman: Can you tell the rest of us a bit more from what happened on 12/01/17?
GetHuman-bethelle: Your store in Yonkers, NY on Central Ave is supposed to open at ** am today, Saturday. Ur worker showed up at **:** and it is now **:** and the store is still not open!!!!
GetHuman: Let's quantify your experience contacting Famous Footwear. On a scale of 1 to 5, how easy is it go get help on a Famous Footwear problem?
GetHuman-bethelle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-bethelle: I'd give them a three out of five on communication.
GetHuman: And what about Famous Footwear's ability to quickly and effectively address your problem?
GetHuman-bethelle: For that I would say four out of five.
GetHuman: And finally- any advice for other Famous Footwear customers?
GetHuman-bethelle: Call them early in the day or late. Don't forget any personal or account information you might need for Famous Footwear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-bethelle taken from his Famous Footwear customer service problem that occurred on December 1st, 2017.