Famous Footwear: Rude and not helpful. Treated me as if I was o...
A Famous Footwear customer review by GetHuman user ~none from November 15th, 2017
Background on ~none's case
GetHuman: ~none - can you tell our other Famous Footwear customers when your case took place?
~none: Yeah. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Famous Footwear, and if so, how?
GetHuman: And which of these common Famous Footwear customer issues best describes the reason you wanted to talk to them?
(Shows ~none a list of common Famous Footwear problems)
~none: "Track order" was why I was trying to call.
~none's review of Famous Footwear customer service
GetHuman: So how would you sum up your experience for GetHuman's Famous Footwear customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~none: Rude and not helpful. Treated me as if I was other than.I am very disapointed. I will never purchase anything from Famous Fotwear again.
GetHuman: Let's quantify your experience contacting Famous Footwear. On a scale of 1 to 5, how easy is it go get help on a Famous Footwear problem?
~none: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~none: I'd give them a five out of five on communication.
GetHuman: And what about Famous Footwear's ability to quickly and effectively address your problem?
~none: For that I would say five out of five.
GetHuman: And finally- any advice for other Famous Footwear customers?
~none: Call them early in the day or late. Don't forget any personal or account information you might need for Famous Footwear to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~none taken from his Famous Footwear customer service problem that occurred on November 5th, 2017.