Fandango: I was double charged for tickets and wanted to...

A Fandango customer review by GetHuman user ~James Kelley from November 16th, 2017

Background on ~James Kelley 's case

GetHuman: ~James Kelley - can you tell our other Fandango customers when your case took place?
~James Kelley : Yeah. It was evening, on November 11th.
GetHuman: Did you reach out to Fandango, and if so, how?
~James Kelley : I used the 800-326-3264 number I found for on the GetHuman Fandango customer phone number page I was on: Fandango Customer Service Phone Number
GetHuman: And which of these common Fandango customer issues best describes the reason you wanted to talk to them?
(Shows ~James Kelley a list of common Fandango problems)
~James Kelley : "Exchange Tickets" was why I was trying to call.

~James Kelley 's review of Fandango customer service

GetHuman: So how would you sum up your experience for GetHuman's Fandango customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~James Kelley : I was double charged for tickets and wanted to talk to someone about getting a refund for one of them and all I got was info about getting movie times and some kind of "prize" Ihad been selected to win.
GetHuman: Let's quantify your experience contacting Fandango. On a scale of 1 to 5, how easy is it go get help on a Fandango problem?
~James Kelley : I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~James Kelley : I'd give them a one out of five on communication.
GetHuman: And what about Fandango's ability to quickly and effectively address your problem?
~James Kelley : For that I would say one out of five.
GetHuman: And finally- any advice for other Fandango customers?
~James Kelley : Call them early in the day or late. Don't forget any personal or account information you might need for Fandango to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~James Kelley taken from his Fandango customer service problem that occurred on November 11th, 2017.

Fandango

1.40 of 5 stars | 82 reviews

~James Kelley 's Fandango Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

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