FedEx: LEFT ON HOLD FOR OVER TEN MINUTES TWICE CALLED...
A FedEx customer review by GetHuman user GetHuman-143967 from November 15th, 2017
Background on GetHuman-143967's case
GetHuman: GetHuman-143967 - can you tell our other FedEx customers when your case took place?
GetHuman-143967: Yeah. It was afternoon, on November 6th.
GetHuman: Did you reach out to FedEx, and if so, how?
GetHuman: And which of these common FedEx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-143967 a list of common FedEx problems)
GetHuman-143967: "Track item" was why I was trying to call.
GetHuman-143967's review of FedEx customer service
GetHuman: So how would you sum up your experience for GetHuman's FedEx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-143967: LEFT ON HOLD FOR OVER TEN MINUTES TWICE CALLED ABOUT A PART I NEEDED FOR MY SHOWER DOOR IT TOOK ALMOST ONE HOUR TO FIGURE OUT YOUR DRIVER DELIVERD MY PART TO THE WRONG HOUSE. THERE ARE ONLY THREE HOUSES ON MY LANE B.K.
GetHuman: Let's quantify your experience contacting FedEx. On a scale of 1 to 5, how easy is it go get help on a FedEx problem?
GetHuman-143967: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-143967: I'd give them a two out of five on communication.
GetHuman: And what about FedEx's ability to quickly and effectively address your problem?
GetHuman-143967: For that I would say one out of five.
GetHuman: And finally- any advice for other FedEx customers?
GetHuman-143967: Call them early in the day or late. Don't forget any personal or account information you might need for FedEx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-143967 taken from his FedEx customer service problem that occurred on November 6th, 2017.